Orders & Processing

• Can I include a gift note with my order?

  Unfortunately, we aren’t able to include a gift note with our orders at this time.

• Can I use more than one coupon or promotional code at checkout?

  Offers cannot be combined with other promotional or coupon codes. Only one code can be applied at checkout.

• How can I track my order?

  Once your order has been completed, you will receive an email notification letting you know your package is on its way. The email will also provide you with details of the company your parcel was shipped with, along with the tracking number you can use to track your order.

• I already placed my order, but just realized I ordered the wrong product. It hasn’t shipped out yet – Can I still modify my order before it ships?

  Unfortunately, due to our fulfillment process, orders can not be modified or cancelled once the order has been placed. Be sure to review your order carefully before hitting submit!

• I already placed my order, but just realized I ordered the wrong product. It hasn’t shipped out yet – Can I still modify my order before it ships?

  Unfortunately, due to our fulfillment process, orders can not be modified or cancelled once the order has been placed. Be sure to review your order carefully before hitting submit!

• I forgot to use the sale/discount promo code. What do I do?

  Due to the high volume of inquiries we receive during sale periods, we are not able to adjust your order should you forget to use your code. We hope that this will encourage you to take the time to check out using the proper information. This will save you money, and save us time!

• I'm local, can I pick up my order?

  Yes! Please select “Pickup Location” as your shipping method as you’re placing your order. Once it’s ready, you’ll receive pickup information via email. Please note, we only offer pickup during our office hours from Monday to Fridays 10AM - 4PM. Our offices are closed on stat holidays.

• I purchased a Nest Designs item from a local store. Can I return it here?

  We do not accept returns for items purchased from third party vendors. Items purchased anywhere other than nestdesigns.com must be returned to the store according to their return/exchange policy.

• What currency are your prices in?

  Orders are processed in either USD or CAD depending on where you are located.

• When will my order arrive?

  We are shipping orders as usual. However, due to current global situations, please be aware that packages may arrive after the estimated delivery time frame listed below during this time. For shipments to the United States, please be aware that deliveries to more remote areas can take up to 4 wee...

• Where can I pick up my order?

  We will notify you once you order is ready to pickup. Orders can be picked up between the hours of 10am-4pm, from Monday-Friday.

• Where do you ship your orders from?

  We are based out of Vancouver, Canada. All orders are shipped by us from our office and warehouse in Richmond, BC – just outside of Vancouver.

• Why is my store credit in usd?

  Please note, all the prices on our website are in US currency (USD). Any store credits will be issued in USD only. For Canadian customers, we cannot issue store credits in Canadian currency (CAD). However, when you use the store credits on our website for a future purchase, your store credits in ...