Flagship Store

• Are there special promotions exclusive to the retail store?

  Yes! As a thank you to our local Steveston community and in-store shoppers, we offer exclusive promotions that you can only get when you visit us in person.

• Can I donate children's clothing at your store?

  Yes! We're proud to partner with BabyGoRound, a non-profit organization in Vancouver, BC. You can donate gently used baby clothes to give them a second life. Please ensure items are clean and in good condition.

• Can I exchange an item from my online order at the store?

  No, currently, online purchases can’t be exchanged in-store. If you’d like a different size, colour, or style, simply start a return through our Returns Center, then place a new order for the item you’d like instead. This process helps us keep every transaction smooth and ensures you receive exac...

• Can I place an order online and pick it up in-store?

  We do not offer in-store pickup for online orders. All online purchases are shipped straight to your doorstep. If you’d like to see or try items in person, we’d love to welcome you at our store to shop directly with us.

• Can I place a special order for items not in stock in-store?

  Unfortunately, we cannot offer special orders for items not carried in the store. However, if you’re looking for a different size of a style we have in-store, our team can help place an order to get the right fit.

• Can I return an online order at the store?

  Yes! Customers in Vancouver who purchased through the Nest Designs website can bring their online orders directly to our flagship store for a quick, easy return. Before visiting our store, please start your return online through our Returns Center. You can choose a refund to your original payment...

• Can I return or exchange a gift at the store?

  Yes! We’re happy to help with gift returns or exchanges at the flagship store. Please bring a gift receipt or another proof of purchase within 30 days of the purchase date so we can process the return or exchange smoothly. Items must be unworn, unwashed, and in their original packaging with all t...

• Can I try items on before purchasing?

  Yes! We’ve set up cozy fitting rooms for grown-ups and easy change areas for little ones. Please note: Underwear cannot be tried on for hygienic reasons.

• Do you carry Nest Designs and Petite Revery’s full product line in-store?

  We feature a rotating selection of our favourite pieces from both brands, so there's always something new to discover! For our complete inventory, visit nestdesigns.com.

• Do you have baby registry options in-store?

  We don’t currently offer a baby registry, but it’s something we’re working on behind the scenes. Stay tuned, exciting things are coming soon!

• Do you host events and workshops at your flagship store?

  Yes! We regularly host special events and workshops at our Steveston location. To be the first to know about upcoming events, sign up for our newsletter or ask our staff during your visit.

• Do you offer gift wrapping in-store?

  Yes! We offer wrapping paper and a gift bag for just $1.00. We’ll also be adding gift boxes in the near future.

• Do you offer price matching or price adjustments?

  We don’t offer price matching with other retailers or with our own online promotions, and we’re unable to adjust prices on items purchased in-store before an in-store promotional event. However, if a regular-priced item you purchased drops in price within 30 days (and the lower price isn’t part o...

• How do I start a return for an online order I want to bring to the store?

  Before visiting our store, please start your return online through our Returns Center. Follow the instructions in your return approval email and bring the RMA (Return Merchandise Authorization) number with you as proof of approval.

• If I’m a Timeless Rewards member, can I use and earn points in-store?

  At this time, points can’t be added directly in-store. However, within 30 days of your purchase, we’ll add the points to your existing online account. To ensure your points are applied correctly, please use the same email address for your in-store profile as the one linked to your Timeless Reward...

• Is there parking available?

  Yes! Free street parking is available in the surrounding areas around our store. Please note: The parking at the back of our store is for employees only.

• Is your store kid-friendly?

  Yes! Our store was designed with families in mind. Little ones can enjoy our toy house and Nest bunny friends while parents browse, making shopping fun for everyone.

• What is your return policy for sale or clearance items?

  Most sale items (except major clearance events) can be returned for store credit or exchanged only. Items purchased during major clearance sales—such as Summer Clearance, Holiday Clearance, Pre-Black Friday, or Black Friday, or when otherwise noted—are final sale. Final sale items are sold as-is ...

• What is your store’s return and exchange policy?

  We accept returns and exchanges within 30 days of the purchase date. To qualify, products must be unworn, unwashed, and in their original packaging with all tags attached. Please note: Sale items and promotional purchases are final sale and can’t be returned or exchanged. For hygienic reasons, u...

• What payment methods are accepted in-store?

  We accept Visa, Mastercard, American Express (Amex), Interac, Google Pay, and Apple Pay for in-store purchases. Nest Designs physical gift cards are also welcome. Please note: Online-purchased Nest Designs e-gift cards can’t be redeemed at our flagship store.

• Where is your flagship store located?

  Our flagship store is located at 3580 Moncton St, Richmond, BC, in the charming community of Steveston, just steps away from Steveston Fisherman's Wharf. These are our store hours: Sunday - Saturday 11:00-18:00 PST